Resources: White Papers

The idea that Virtual Employees can replace human agents in many types of interactions is based on hard science. Virtual Employees can outperform human agents in a broad range of real-life situations and that in a wide variety of circumstances, humans actually prefer dealing with Virtual Employees.

  • Stanford Avatar Study
    Research about interactive characters suggests substantial opportunities for them to enhance online experiences. Automated characters take advantage of ...
  • Blue Rain Marketing LLC, Case Study
    Humanity Online's Digital Sales Agents deliver significant, increases in advertising effectiveness and reductions in marketing costs. The Blue Rain case produces ...
  • The Avatar will see you now
    Using avatars can cut social anxiety, encouraging people to seek help ...
  • If I can Make you Smile
    Even if you have a great web site, there are limits to how much it can actually you help grow your business. That's because as wonderful as the web is, it's still no substitute for human interaction ...
  • Social interaction improves learning
    Virtual reality (VR) permits novel investigations of what it means to be social. For example, it is possible to tell people that they ...
  • The Forrester Report
    Efficient online self-service is a critical component to the online purchase experience: 57% of US online consumers report that they are very likely ...
  • The Media Equation
    The three-term mayor of New York City, Ed Koch, used to ask a simple question: "How am I doing?" His question ...
  • 4 Ways Avatars Can Help Business
    With James Cameron's highly anticipated sci-fi movie Avatar opening this weekend, we had to find out if avatars can help businesses in the real world as much as they help humans in fictitious alien worlds ...
  • Why Darwin would have loved...
    Darwin described facial experssions as a "language of emotion." They served as a way for us to communicate before we had words ...
  • Our brains look at eyes first
    A study by the University of Barcelona (Spain) has analysed which facial features our brain examines to identify faces ...
  • Customer Service With a Smile
    Even avatars can get emotional, it seems. At least, that's what Human Interactivity believes. The Kirkland-based company is ...